Refund policy
Returns & Exchanges
At POP WITH JOY, every piece is made especially for you with care, purpose, and a little extra joy. Because our products are made to order, we kindly ask that you review your order details carefully before checking out.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at msaleta@popwithjoy.com within 30 days of receiving your order and we’ll make it right.
Please include:
- your order number
- a description of the issue
- clear photos of the item
If the issue was caused by an error on our end, we’ll cover the replacement cost at no additional charge.
Lost Packages
If your package appears lost in transit, please contact us at msaleta@popwithjoy.com within 30 days of the estimated delivery date so we can help investigate and find the best solution.
Returns & Exchanges
Because each item is made just for you, we currently do not offer returns or refunds for:
- buyer’s remorse
- ordering the wrong size
- changing your mind
Please review sizing charts carefully before ordering.
That said, we truly want you to love your order, so if there’s an issue, please reach out and we’ll always do our best to help.
Wrong Address or Unclaimed Packages
Please double check your shipping address before placing your order.
If a package is returned due to:
- an incorrect or incomplete address
- an unclaimed shipment
the customer may be responsible for reshipping costs.
Unclaimed returned items will be donated after 90 days.
Final Sale Items
Final sale item and are not eligible for returns or exchanges.
A Note From Us
POP WITH JOY is more than a shop, it’s a reminder that joy is for everyBODY. Thank you for supporting a small business rooted in kindness, inclusion, and meaningful connection. Your support truly means the world to us.